Webinar Sessions

COVID-19 rapidly changed our world of training in how we deliver Outreach Education. For most of Spring and Summer 2020, COVID-19 restrictions prevented the education team from traveling to sites to provide face-to-face training. This Fall/Winter, we have started to venture out to places contingent upon sites meeting strict COVID-19 criteria and protocols.

The education team has also met education requests through live webinars (no masks required!). The team enhanced online education by increasing the level of engagement and interactivity in each session.

Self-studies continue to be an efficient way to provide education in the province. Coming soon is the self-study module, “Sexuality and Intimacy in Continuing Care.”

At this time, PIECES is presented as face-to-face education.

Up and Coming Outreach Education Webinars:


January 10, 2023 (8:30 AM – 12:30 PM)- ABCC's of Behaviour Management & Creating a Therapeutic Relationship

Building on person-centred care, the ABCC Model is a practical tool to assess and manage responsive behaviours.  Educators will present the model and guide learners in applying it to their work setting.

Creating a Therapeutic Relationship (CTR) is a workshop for frontline health care workers (Nurses, Health Care Aides, Therapists and Assistants, as well as Housekeeping, Kitchen and Maintenance staff) in the three streams of continuing care.  The educators will discuss the use of distraction, diversion and re-approach as methods used to communicate with clients with cognitive impairments. Staff will learn how to develop therapeutic relationships and provide person-centred care. 

January 11, 2023 (1:30 – 3:30 PM) – Understanding Dementia

This course provides a broad introduction to the world of dementia. In addition to presenting basic information about the condition itself, the module focuses on learning to understand individuals with dementia in order to support and communicate with them, thereby enhancing their quality of life.

January 12, 2023 (1:30 – 3:30 PM) – Fall Prevention, Secure Spaces and Least Restraint for the Elderly

Falls and injury from falls are critical issues in healthcare safety. We often hear that it’s just common-sense information, but out of all reporting provinces, Alberta has Canada’s third-highest hospital admissions rate for seniors who have fallen.  We will review fall risks and the learner’s role in a team approach to fall prevention and least restraint while maximizing the client’s functional mobility.

January 17, 2023 (1:30 – 3:00 PM) – Retrogenesis (Stages of Alzheimer Disease)

This course examines the relationship between the degenerative dementia of Alzheimer Disease and the inverse developmental sequences of childhood/infancy. Educators will review and interpret the Brief Cognitive Rating Scale and the Functional Assessment Staging Tool with learners, and care strategies for the client in mid- to late-stage Alzheimer Disease will be discussed. 

January 31, 2023 (9:00 – 11:00 AM) – Fall Prevention, Secure Spaces and Least Restraint for the Elderly

Falls and injury from falls are critical issues in healthcare safety. We often hear that it’s just common-sense information, but out of all reporting provinces, Alberta has Canada’s third-highest hospital admissions rate for seniors who have fallen.  We will review fall risks and the learner’s role in a team approach to fall prevention and least restraint while maximizing the client’s functional mobility.

February 6, 2023 (8:30 AM – 12:30 PM)- ABCC's of Behaviour Management & Creating a Therapeutic Relationship

Building on person-centred care, the ABCC Model is a practical tool to assess and manage responsive behaviours.  Educators will present the model and guide learners in applying it to their work setting.

Creating a Therapeutic Relationship (CTR) is a workshop for frontline health care workers (Nurses, Health Care Aides, Therapists and Assistants, as well as Housekeeping, Kitchen and Maintenance staff) in the three streams of continuing care.  The educators will discuss the use of distraction, diversion and re-approach as methods used to communicate with clients with cognitive impairments. Staff will learn how to develop therapeutic relationships and provide person-centred care. 

February 13, 2023 (2:00 – 3:30 PM) – Developing Relationships While Maintaining Healthy Boundaries

Define professional boundaries. Differentiate between boundary crossing and boundary violation. Discuss boundary issues that may arise with clients and families (touch, power, social media, gift giving and receiving, dual relationships. Provide examples of ways to maintain boundaries.

February 15, 2023 (9:00 – 11:00 AM) – Fall Prevention, Secure Spaces and Least Restraint for the Elderly

Falls and injury from falls are critical issues in healthcare safety. We often hear that it’s just common-sense information, but out of all reporting provinces, Alberta has Canada’s third-highest hospital admissions rate for seniors who have fallen.  We will review fall risks and the learner’s role in a team approach to fall prevention and least restraint while maximizing the client’s functional mobility.

February 23, 2023 (1:30 – 3:00 PM) – Schizophrenia in the Older Person

Individuals aged 55 years and older will soon account for 25% or more of the total population of patients with schizophrenia worldwide (Psychiatric Times, 2019). This course will examine how both diagnosis and treatment of schizophrenia differ in the older client. Learners will be able to differentiate between positive and negative symptoms of schizophrenia and describe late-onset schizophrenia. Educators will discuss the use of antipsychotics and their potential side effects. Staff will learn care strategies to use with a client who shows suspiciousness, depression or hostility.

February 28, 2023 (9:00 – 11:00 AM) – Common Forms of Dementia

Dementia in its varying forms affects more than half a million Canadians. As a health care worker, you will likely come into contact with clients who are affected by dementia. In this education session, up-to-date information will be presented about the four most common forms of dementia affecting Canadians:  Alzheimer Disease, Lewy Body Dementia, Frontotemporal Dementia and Vascular Dementia. Educators will discuss treatments and how they vary with different types of dementia.

March 1, 2023 (10:00 – 11:30 AM) – Families as Partners in Care

Every family that places a loved one in a care facility will face major adjustments. The family may feel off balance through what is often a time of difficult decision-making. When families are under strain, they are less able to assist in caring for their loved one or to support the work of health care staff. At this point, it is important for staff to try to work with and support the families. Participants will learn to recognize caregiver stress, caregiver burden and burnout within a family, and identify ways to support families and facilitate family involvement as part of the caregiving team.

March 8, 2023 (1:30 – 3:00 PM) – One Happy Moment in a Day

We often think we must have trained recreation staff available to provide activities for clients. By understanding and knowing the client, and following a few simple steps, we can all provide meaningful activities that enhance the quality of life for those we care for. Participants will learn to differentiate between boredom and need in clients. Guidelines for meaningful activity planning and implementation will be shared and discussed.

March 13, 2023 (1:30 – 3:30 PM) – Fall Prevention, Secure Spaces and Least Restraint for the Elderly

Falls and injury from falls are critical issues in healthcare safety. We often hear that it’s just common-sense information, but out of all reporting provinces, Alberta has Canada’s third-highest hospital admissions rate for seniors who have fallen.  We will review fall risks and the learner’s role in a team approach to fall prevention and least restraint while maximizing the client’s functional mobility.

March 20, 2023 (9:00 – 10:30 AM) – Sexuality & Intimacy in Continuing Care

Discuss values, beliefs and attitudes related to sexuality and intimacy among elderly clients (with or without dementia). Explore the perspective of the elderly client and how family beliefs can influence choices. Explore approaches that support sexual health and intimacy with regard to elderly clients in continuing care. Discuss issues that are specific to our LGBTQ+ clients in continuing care settings.

March 22, 2023 (1:30 – 3:30 PM) – Understanding Dementia

This course provides a broad introduction to the world of dementia. In addition to presenting basic information about the condition itself, the module focuses on learning to understand individuals with dementia in order to support and communicate with them, thereby enhancing their quality of life.

March 24, 2023 (10:00 – 11:30) – Seniors & Addictions

How do we support and care for seniors with addictions in the continuing care setting? Research states that alcohol is the most commonly used and misused substance among adults aged 65 years and older. Educators will outline the prevalence and implications of alcohol use by seniors, briefly touch on illicit drug use, and discuss sex addiction, food addiction and gambling. Learners will review assessment and treatment methods for the senior client with substance abuse and misuse disorders. As a group we will discuss the role of staff in caring for the senior client with addictions.

March 27, 2023 (1:30 – 3:00 PM) – Resident to Resident Aggression

Resident-to-resident aggression is a growing phenomenon in long-term care centres. In this course, educators will explore risk factors that can contribute to resident-to-resident aggression, as well as potential measures that may aid in preventing or reducing resident-to-resident aggression. We will use the ABCC Model to work through case studies.

March 29, 2023 (10:00 – 11:30 AM) – Sensory Systems

Impaired sensory functioning impacts the quality of life of older people by influencing the way they experience the environment and react to stimuli, and by limiting social activities — factors which may lead to isolation and depression. Educators will review the seven senses and why sensory needs should be considered and included in the plan of care for clients. Learners will review strategies to maintain appropriate states of alertness, and will discuss the consequences of over- and under-stimulation.


PIECES™ Training  (Virtual Delivery)

The overall goal of the PIECES™ Learning and Development program is to provide health practitioners, across the continuum of care, with a practical framework to:

  • guide a holistic Person and Care Partner centered Team approach
  • build the knowledge and skills necessary to support the well-being and health care of older adults at risk, or living with complex conditions and associated behavioural changes
  • support an evidence-informed approach to shared assessment
  • promote a collaborative process that is relationship based 

PIECES Training

Day 1 – February 1, 2023

Day 2 – February 22, 2023

To Register:  https://www.eventbrite.com/e/pieces-learning-and-development-program-2-days-tickets-499731208497

Password: Pieces

To sign up for a webinar or for more information, please contact:

Tel: 780-679-2012
E-mail: rosehavenprogrameducation@bethanygrp.ca